Fast Delivery: All deliveries within Kigali are 1,500 RWF and completed in 30 minutes or less!
NIQWIK
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How to Order on Niqwik
Follow our simple step-by-step guide to place your first order
Ordering Process
Create an Account
Sign up for a Niqwik account to start shopping. You'll need to provide your name, email, phone number, and delivery address.
Browse Products
Explore our wide range of groceries, fresh foods, medicines, and more. Use categories or the search bar to find what you need.
Add to Cart
Click the "Add to Cart" button on products you want to purchase. You can adjust quantities or remove items from your cart at any time.
Proceed to Checkout
Review your cart and click "Checkout" when you're ready to place your order. Verify that all items and quantities are correct.
Choose Delivery Options
Select your preferred delivery date and time slot. You can also choose express delivery for faster service (additional charges may apply).
Payment
Choose your preferred payment method (Mobile Money, Credit/Debit Card, or Cash on Delivery) and complete the payment process.
Order Confirmation
Once your payment is processed, you'll receive an order confirmation via email and SMS with your order details and tracking information.
Track Your Order
You can track the status of your order in real-time through your Niqwik account or by clicking the tracking link in your confirmation email.
Video Tutorial
See how easy it is to place an order with our step-by-step video guide
Video tutorial coming soon
Tips for a Better Ordering Experience
Create a Shopping List
Plan your purchases in advance by creating a shopping list. This helps ensure you don't forget essential items.
Check for Promotions
Browse our special offers and promotions to save money on your purchases. We regularly update our deals.
Schedule Regular Deliveries
For items you buy frequently, consider setting up recurring orders to save time and ensure you never run out.
Order in Advance
Place your order at least a day in advance to secure your preferred delivery slot, especially during peak times.
Common Order Issues & Solutions
I need to modify my order
You can modify your order within 30 minutes of placing it. Go to "Order History" in your account, select the order, and click "Modify Order".
I want to cancel my order
Orders can be cancelled within 1 hour of placing them. Go to "Order History", select the order, and click "Cancel Order". If your order is already being processed, please contact customer support.
My order is late
If your order hasn't arrived within the scheduled delivery window, please check the tracking information. If it shows a delay, you can contact our customer support for assistance.
I received incorrect or damaged items
We're sorry to hear that. Please take a photo of the incorrect or damaged items and contact our customer support within 24 hours of delivery. We'll arrange for a replacement or refund.
Need More Help?
Our customer support team is available to assist you with any questions about ordering.
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