Fast Delivery: All deliveries within Kigali are 1,500 RWF and completed in 30 minutes or less!
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Returns & Refunds
We want you to be completely satisfied with your purchase
Our Return Policy
We stand behind the quality of our products. If you're not completely satisfied, we're here to help.
Groceries & Fresh Food
- Items must be in original packaging
- For perishable items, report quality issues immediately upon delivery
- Photo evidence of damaged or spoiled items required
Packaged Foods & Non-Perishables
- Items must be unopened and in original packaging
- Packaging must be undamaged
- Receipt or proof of purchase required
Medicines & Health Products
- Items must be unopened and sealed
- Packaging must be undamaged
- Temperature-sensitive medications cannot be returned
- Prescription medications cannot be returned
Household & Personal Care
- Items must be unopened and in original packaging
- Electronic items must be in working condition
- Receipt or proof of purchase required
Refund Process
Initiate Return Request
Contact our customer service team or use the "Request Return" option in your order history within the eligible return period.
Return Verification
Our team will review your return request and may ask for photos or additional information about the items you wish to return.
Return Pickup/Drop-off
For approved returns, we'll schedule a pickup from your location or provide instructions for dropping off the items.
Item Inspection
Once we receive the returned items, our team will inspect them to ensure they meet the return policy conditions.
Refund Processing
After approval, we'll process your refund to your original payment method or as store credit, depending on your preference.
Non-Returnable Items
The following items cannot be returned or refunded. Please ensure you're satisfied with these items before completing your purchase.
Frequently Asked Questions
Need Help with Returns?
Our customer support team is ready to assist you with any questions about returns or refunds.
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