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Legal

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last Updated: May 1, 2025

Introduction

Niqwik ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or make purchases from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our platform. By accessing or using our services, you consent to the collection, use, and disclosure of information in accordance with this policy.

Information We Collect

We collect several types of information from and about users of our website and services, including:

  • Personal information such as name, email address, postal address, phone number, and payment information when you create an account, place an order, or contact us.
  • Information about your internet connection, the equipment you use to access our website, and usage details.
  • Location data to provide you with relevant services, such as delivery estimates and nearby stores.
  • Transaction data including details about products you have purchased and payment information.
  • Your preferences and feedback when you participate in surveys, respond to promotions, or contact our customer service.

How We Use Your Information

We use the information we collect about you for various purposes, including:

  • Providing, maintaining, and improving our services to you.
  • Processing your orders and transactions.
  • Communicating with you about your account, orders, and customer service inquiries.
  • Sending you marketing communications about products, services, and promotions that may interest you.
  • Personalizing your experience on our platform with relevant product recommendations.
  • Analyzing usage patterns to improve our website and services.
  • Protecting the security and integrity of our platform.
  • Complying with legal obligations and enforcing our terms of service.

How We Share Your Information

We may share your personal information with:

  • Service providers who perform services on our behalf, such as payment processing, delivery, and customer service.
  • Business partners with whom we jointly offer products or services.
  • Affiliated companies within our corporate family.
  • Legal authorities when required by law or to protect our rights and the rights of others.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Your Choices and Rights

You have certain choices and rights regarding the personal information we collect from you:

  • Access and update your personal information through your account settings.
  • Opt-out of marketing communications by following the unsubscribe instructions in our emails.
  • Request deletion of your personal information, subject to certain exceptions required by law.
  • Object to the processing of your personal information in certain circumstances.
  • Request a copy of the personal information we have about you.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive information during transmission.
  • Secure storage of personal data on protected servers.
  • Regular security assessments and updates to our systems.
  • Access controls limiting employee access to personal information.
  • Staff training on data protection and security practices.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

  • Remember your preferences and settings.
  • Understand how you interact with our website.
  • Provide personalized content and recommendations.
  • Analyze the performance of our website and services.
  • Protect against fraudulent activity.

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.

Children's Privacy

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

If you believe we might have any information from or about a child under 16, please contact us immediately.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes, we will notify you by email or through a notice on our website prior to the change becoming effective.

We encourage you to review our privacy policy periodically for any changes. Your continued use of our services after we post changes to the privacy policy means you accept those changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Niqwik Privacy Team

Email: privacy@niqwik.com

Phone: +250 788 123 456

Address: KG 123 St, Kigali, Rwanda

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