Terms of Service

To use certain features of our services, you may be required to register for an account. When you register, you agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your account information.
• Keep your password secure and confidential.
• Be responsible for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account if any information provided is inaccurate, outdated, or incomplete.

When placing an order through our platform, you agree to:

• Provide accurate payment information.
• Pay all charges incurred by you or any users of your account at the prices in effect when such charges are incurred.
• Pay any applicable taxes related to your purchases.
• Acknowledge that prices and availability of products are subject to change without notice.

We reserve the right to refuse or cancel any orders placed for products listed at an incorrect price or containing any other incorrect information.

Our delivery and returns policies include:

• Delivery times are estimates and not guaranteed.
• Risk of loss and title for items purchased pass to you upon delivery.
• Products may be returned within 7 days of delivery for a full refund if they are in their original condition.
• Perishable items must be reported within 24 hours of delivery for quality issues.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.

Please refer to our detailed Returns Policy for specific information about returning products.

When using our services, you agree not to:

• Use our services for any illegal purpose or in violation of any laws.
• Violate or infringe other people's intellectual property, privacy, publicity, or other legal rights.
• Interfere with or disrupt our services or servers or networks connected to our services.
• Attempt to gain unauthorized access to any portion of our services.
• Use our services to transmit harmful code or content.
• Impersonate any person or entity or misrepresent your affiliation with a person or entity.

We reserve the right to terminate your access to our services for violations of these conduct guidelines.

Our intellectual property policies include:

• All content on our platform, including text, graphics, logos, and software, is our property or the property of our licensors and is protected by copyright and other intellectual property laws.
• You may not use, reproduce, distribute, or create derivative works from our content without our express written consent.
• Any feedback, comments, or suggestions you provide regarding our services may be used by us without any obligation to you.

We respect the intellectual property rights of others and expect users of our services to do the same.

Our liability limitations include:

• We provide our services "as is" without warranties of any kind, either express or implied.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
• Our total liability for any claims related to our services shall not exceed the amount paid by you for the applicable purchase.
• Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages, so some of the above limitations may not apply to you.

Our dispute resolution process includes:

• Any disputes arising from your use of our services shall first be attempted to be resolved through informal negotiation.
• If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the laws of Rwanda.
• The arbitration shall take place in Kigali, Rwanda, and shall be conducted in English.
• The decision of the arbitrator shall be final and binding on both parties.

By using our services, you agree to this dispute resolution process.

We may modify these Terms of Service at any time by:

• Posting updated terms on our website.
• Sending you a notification about the changes when required by law.
• Indicating the date of the most recent update at the top of this page.

Your continued use of our services after any changes to these terms constitutes your acceptance of the revised terms. We encourage you to review these terms periodically for any changes.